Jerry Jay Kraa
Department of Marketing and Corporate StrategySocial SciencesPhysical SciencesHealth Sciences

Jerry Jay Kraa

13 Publications11 Research Themes7 Open Access
Research Overview & Focus

The researcher's work centers on examining the interplay between socio-economic developments and technological/financial innovations across various domains such as business performance, customer service, digital marketing, maritime ports, Islamic finance, education, leadership, health, and technology impact. By analyzing representative papers from each theme, the study highlights how these factors collectively shape socio-economic systems, particularly in Ghana, through their influence on business, customer satisfaction, innovation, social media engagement, and financial systems. The research underscores the role of innovation and socio-economic development as key drivers of growth across diverse sectors.

Key Research Themes (11)
Social Sciences

Consumer Behavior in Brand Consumption and Identification

Social Sciences

Customer Service Quality and Loyalty

Social Sciences

Digital Marketing and Social Media

Social Sciences

Education, Leadership, and Health Research

Social Sciences

Entrepreneurship Studies and Influences

Social Sciences

Impact of Technology on Adolescents

Social Sciences

Innovation and Socioeconomic Development

Social Sciences

Islamic Finance and Banking Studies

Physical Sciences

Maritime Ports and Logistics

Health Sciences

Occupational Health and Safety Management

Social Sciences

Outsourcing and Supply Chain Management

Publications (13)

Linking entrepreneurial competence and social value creation: mediated moderation effect of process innovation and adaptive capacity

2025Education, Leadership, and Health ResearchDOI: 10.1108/sl-01-2025-0001

The Effect of Innovative Capabilities and Entrepreneurial Attitude on Performance of Small and Medium Scale Enterprises in Ghana

Open Access
2020Entrepreneurship Studies and InfluencesDOI: 10.7176/ejbm/12-21-19

Examining the effect of fleet management on competitive advantage in the transport industry

Open Access
2020Maritime Ports and LogisticsDOI: 10.37745/ejlpscm/vol8.no2.pp7-23.2020

Market orientation and performance of small and medium enterprises in Ghana: The mediating role of innovation

Open Access
2019Innovation and Socioeconomic DevelopmentDOI: 10.1080/23311975.2019.1605703

Effect of television adverts on children’s purchase behaviour: Evidence from Ghana

Open Access
2019Digital Marketing and Social MediaDOI: 10.1080/23311975.2019.1614740

Effect of Customer Relationship Management on Customer Retention in the Ghanaian Banking Sector

Open Access
2018Customer Service Quality and LoyaltyDOI: 10.21694/2379-1047.18017

PORTER’S FIVE FORCES IMPACT ON THE PERFORMANCE OF COMPANIES IN THE BANKING INDUSTRY IN GHANA

2018Islamic Finance and Banking Studies

EFFECT OF SERVICE QUALITY ON STUDENTS’ INTENTION TO PROVIDE FUNDING SUPPORT TO PRIVATE UNIVERSITIES IN GHANA: THE MEDIATING ROLE OF STUDENTS’ SATISFACTION

Open Access
2018Customer Service Quality and LoyaltyDOI: 10.14738/assrj.55.4544

Impact Of Social Media Usage On Academic Performance; Mediating Role Of Attitude Towards Learning - An Empirical Study Of Private University Students In Ghana

2018Impact of Technology on Adolescents

The Impact Of Brand Personality On Student Enrolment Intentions: The Mediating Role Of Brand Engagement - Evidence From Ghana

2018Consumer Behavior in Brand Consumption and Identification

Impact of HEdPERF on Students’ Satisfaction and Academic Performance in Ghanaian Universities; Mediating Role of Attitude towards Learning

Open Access
2018Customer Service Quality and LoyaltyDOI: 10.4236/jss.2018.65009

Effect Of Outsourcing On Competitive Advantage: Mediating Role Of Innovation - An Empirical Study Of Businesses In Ghana

2018Outsourcing and Supply Chain Management

American Research Journal of Business and Management

2016Occupational Health and Safety ManagementDOI: 10.21694/2379-1047
Academic Metrics
DepartmentDepartment of Marketing and Corporate Strategy
Total Publications13
Research Themes11
Open Access Papers7

Department of Marketing and Corporate Strategy

Kwame Nkrumah University of Science and Technology

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