Kwame Owusu Kwateng

Kwame Owusu Kwateng

53 Publications23 Research Themes15 Open Access
Research Overview & Focus

The researcher investigates how information technology influences user behavior and system adoption in domains such as banking, healthcare, education, and supply chain management. They examine the role of technology in enhancing customer service quality, fostering loyalty, and driving sustainable practices, particularly in contexts where these technologies are crucial for performance and resilience.

Faculty Biography

Kwame OWUSU KWATENG (PhD) is an Associate Professor in the Department of Supply Chain and Information Systems at the KNUST School of Business (KSB), KNUST, Kumasi. Kwame exhibits expertise and research interests in Information Systems, Supply Chain Management, Sustainability and Entrepreneurship. As an academic and scholar, Owusu Kwateng has over a decade of teaching experience at the University, coupled with a rich research background. He has published over 50 research articles in reputable peer-reviewed international journals. His Google Scholar profile has a total of 42 research publications, an H-index of 20 and an i10 index of 34 with over 1700 citations. On ResearchGate, he has 32 research articles with an H-index of 11. As of 10th September 2025, Owusu Kwateng has a Research Interest Score of 695.7, 21,817 Publication Reads and 51 Recommendations on ResearchGate. In 2018, he received the Emerald Literati Award for Highly Recommended Paper. He serves as an ad hoc reviewer of several peer-reviewed journals.Currently, Owusu Kwateng is the Head of the Supply Chain and Information Systems Department and the Lead for the Academic Excellence Pillar on the Affordable Sustainability for Logistics Network in Ghana (ASONG) project at KNUST School of Business. He is also the external Examiner for the Department of Procurement and Supply Chain Management, School of Business, KNUST; SD Dombo University of Business and Integrated Development Studies (UBIDS); and the BSc Logistics and Supply Chain Management Programme, Faculty of Business Administration, Pentecost University, Accra. He is also the Chairman of the Research and Policy Committee and the Chief Examiner for the Chartered Institute of Logistics and Transport (CILT), Ghana. Owusu Kwateng once served as the Head of the Information Systems Section in the Department of Supply Chain and Information Systems and the Research Programmes Coordinator (KNUST School of Business). He was a Research Fellow at the Center for Applied Research and Innovation in Supply Chain-Africa (CARISCA) at KNUST. Owusu Kwateng has considerable boardroom experience which includes the following: Board Member of EVE Medical Foundation and Otumfuo Osei Tutu II Charity Foundation. Owusu Kwateng was a member of the team that secured a grant from the World Bank to set up the Regional Transport Research and Education Centre, Kumasi (TRECK), an African Centre of Excellence at KNUST. He also effectively participated in a project that sought to conduct a Business Survey in selected cities and towns in Ghana with sponsorship from the International Organization for Migration (IOM). He was a Resource Person for the Training of Young Entrepreneurs and Managers of Small and Medium Scale Enterprises (SMEs) on Entrepreneurship, Business Concept Development, and Business Plan Proposals, from which he had the opportunity to review over five hundred (500) Business Concepts and Business Plans. The programme was under the auspices of Technoserve Ghana. Again, Owusu Kwateng was a Resource Person and Panel Member for the training and selection of Interim Executives of the ONE DISTRICT ONE FACTORY (1D1F) ENABLE Youth Programme under the auspices of the Youth Enterprise Programme (YEP) and Ministry of Trade and Industry (MOTI). He also served as the liaison officer for Manhyia Palace on the Kumasi Job Fair Committee organized by the Ghanaian-German Center for Jobs, Migration, and Reintegration (GGC) in collaboration with Manhyia Palace. Owusu Kwateng has trained postgraduate and undergraduate students, mostly at the local level. He is a member of the Institute of Directors (IOD), Ghana, the Chartered Institute of Purchasing and Supply (CIPS), African Academy of Management, and a Chartered Member of the Institute of Logistics and Transport (CILT). He is currently mentoring some new faculty members at KNUST.

Key Research Themes (23)
Social Sciences

Customer Service Quality and Loyalty

Social Sciences

Digital Marketing and Social Media

Social Sciences

Digital Platforms and Economics

Physical Sciences

Digital Transformation in Industry

Social Sciences

E-Government and Public Services

Social Sciences

Economic and Business Development Strategies

Social Sciences

Education, Leadership, and Health Research

Social Sciences

Efficiency Analysis Using DEA

Social Sciences

Financial Reporting and XBRL

Physical Sciences

Information and Cyber Security

Social Sciences

Innovation and Knowledge Management

Social Sciences

Innovation and Socioeconomic Development

Social Sciences

Job Satisfaction and Organizational Behavior

Social Sciences

Leadership and Management in Organizations

Physical Sciences

Maritime Ports and Logistics

Physical Sciences

Organizational and Employee Performance

Social Sciences

Outsourcing and Supply Chain Management

Social Sciences

Quality and Supply Management

Social Sciences

Supply Chain Resilience and Risk Management

Physical Sciences

Sustainable Building Design and Assessment

Social Sciences

Sustainable Supply Chain Management

Social Sciences

Technology Adoption and User Behaviour

Physical Sciences

Vehicle emissions and performance

Publications (53)

Reverse Logistics Practies in Pharmaceutical Manufacturing Industry: Experiences from Ghana

Quality and Supply Management

The pathways from digital financial literacy to sustained engagement with mobile financial services: a technology continuance theory perspective

Effect of logistics performance on transport environmental quality: Comparative insight from Sub-Saharan Africa and OECD markets

Open Access

Digital pathways to supply chain viability: exploring nice and must-to have practices in dynamic environment –insight from SEM and NCA

Circular Supply Chain Practices and Sustainable Performance: The Role of Supply Chain Ethical Leadership and Green Knowledge Sharing

Agri 4.0 and innovation performance in sub-saharan Africa: the mediating role of circular economy in agribusiness firms

2025Innovation and Socioeconomic DevelopmentDOI: 10.1108/jadee-08-2024-0250

Promoting sustainable end-of-life management and intelligence integration through supply chain digitalization: based on CB-SEM and NCA approaches

2025Digital Transformation in IndustryDOI: 10.1108/bpmj-05-2025-0643

Unveiling the pathways to greening logistics: the interplay between supply chain pressures, green strategic alliance and corporate green culture

2025Sustainable Supply Chain ManagementDOI: 10.1108/ijlm-09-2024-0609

From supply chain to strategy: how ambidexterity fuels business model innovation

2025Innovation and Knowledge ManagementDOI: 10.1108/bij-11-2024-0975

Green building practices: a literature review of barriers and solutions for sustainable development

2025Sustainable Building Design and AssessmentDOI: 10.1108/jfm-10-2024-0126

Linking entrepreneurial competence and social value creation: mediated moderation effect of process innovation and adaptive capacity

2025Education, Leadership, and Health ResearchDOI: 10.1108/sl-01-2025-0001

Understanding green building practices adoption in the construction industry: an extension of institutional theory

2025Sustainable Building Design and AssessmentDOI: 10.1108/pm-09-2024-0096

Unpacking the nice-to-have and must-have antecedents and outcomes of supplier commitment

2025Outsourcing and Supply Chain ManagementDOI: 10.1108/jmtm-01-2025-0052

Green supply chain management practices: review, framework and future research directions

Open Access
2025Sustainable Supply Chain ManagementDOI: 10.1108/jrpc-08-2024-0039

Design management capabilities and performance of small and medium-scale enterprises

Open Access
2025Innovation and Knowledge ManagementDOI: 10.1186/s13731-024-00457-6

Advancing Circular Economy Through Supply Chain Learning: A Multi-Moderator Analysis

Open Access
2025Sustainable Supply Chain ManagementDOI: 10.2139/ssrn.5261438

Understanding what, how and when green logistics practices influence carbon-neutral supply chain performance

2024Sustainable Supply Chain ManagementDOI: 10.1108/ijppm-08-2024-0517

Enhancing carbon neutral supply chain performance: can green logistics and pressure from supply chain stakeholders make any differences?

2024Sustainable Supply Chain ManagementDOI: 10.1108/sampj-08-2024-0884

Transport sustainability – a bibliometric, systematic methodological review and future research opportunities

Open Access
2024Vehicle emissions and performanceDOI: 10.1108/srt-09-2024-0013

Green logistics practices: A bibliometric and systematic methodological review and future research opportunities

2024Sustainable Supply Chain ManagementDOI: 10.1016/j.jclepro.2024.143735

Humanitarian supply chain resilience: does organizational flexibility matter?

2024Supply Chain Resilience and Risk ManagementDOI: 10.1108/bij-10-2023-0763

The mediation role of innovation in the relationship between total quality management and performance of small and medium scale enterprises

2024Economic and Business Development StrategiesDOI: 10.1108/ijqrm-12-2021-0427

How Digital Transformation is Reshaping Supply Chains: from Networks to Ecosystems

Open Access
2023Supply Chain Resilience and Risk ManagementDOI: 10.46254/au02.20230104

Understanding e-government services: integration of process virtualization theory and user resistance

2022E-Government and Public ServicesDOI: 10.1108/dprg-11-2021-0153

The relationship between vendor managed inventory and operational performance

Open Access
2022Quality and Supply ManagementDOI: 10.1108/mscra-03-2022-0009

A modified UTAUT2 for the study of telemedicine adoption

2022Technology Adoption and User BehaviourDOI: 10.1080/20479700.2022.2088068

Can intercluster coordination mediate the relationship between supply chain flexibility and humanitarian supply chain performance?

2022Supply Chain Resilience and Risk ManagementDOI: 10.1108/jhlscm-09-2021-0086

E-Banking Continuance: An Integration of Network Externalities and Flow Theory

2022Technology Adoption and User BehaviourDOI: 10.1142/s0219649222500356

Integration of personality trait, motivation and UTAUT 2 to understand e-learning adoption in the era of COVID-19 pandemic

Open Access
2022Technology Adoption and User BehaviourDOI: 10.1007/s10639-022-11047-y

Effect of corporate environmental strategies on firms’ competitiveness, the mediating role of supply chain collaboration

2022Sustainable Supply Chain ManagementDOI: 10.1108/jgr-02-2021-0026

Enterprise risk management and information technology security in the financial sector

2022Information and Cyber SecurityDOI: 10.1108/ics-11-2020-0185

Can trust moderate the relationship between supplier–buyer relationship and supply chain sustainability?

2022Sustainable Supply Chain ManagementDOI: 10.1108/ijphm-10-2020-0086

Information technologies and seaport operational efficiency

Open Access
2021Maritime Ports and LogisticsDOI: 10.1108/maem-03-2021-0001

Supply chain performance in the power distribution sector

2021Organizational and Employee PerformanceDOI: 10.1108/ijesm-11-2020-0012

Hedonic and utilitarian perspective of mobile phones purchase intention

2021Digital Marketing and Social MediaDOI: 10.1108/jcmars-08-2020-0035

Paperless custom clearance and business supply chains

Open Access
2021Outsourcing and Supply Chain ManagementDOI: 10.1108/maem-03-2020-0002

Security behaviour of mobile financial service users

2020Information and Cyber SecurityDOI: 10.1108/ics-02-2020-0021

Empirical Analysis of Students’ Behavior Towards Advance Traveler Information Systems

2020Technology Adoption and User BehaviourDOI: 10.1142/s0219877020300013

Examining the efficiency of IT applications and bank performance

2019Efficiency Analysis Using DEADOI: 10.1108/imds-03-2019-0129

Adoption of health information systems: Health professionals perspective

2019Technology Adoption and User BehaviourDOI: 10.1080/20479700.2019.1672004

Exploring the effect of online banking on bank performance using data envelopment analysis

2019Technology Adoption and User BehaviourDOI: 10.1108/bij-06-2018-0154

The moderated mediation processes in firm-specific human capital development and task performance relationship

2018Job Satisfaction and Organizational BehaviorDOI: 10.1108/ijoa-11-2017-1274

Acceptance and use of mobile banking: an application of UTAUT2

2018Technology Adoption and User BehaviourDOI: 10.1108/jeim-03-2018-0055

Service quality in public and private hospitals: A comparative study on patient satisfaction

2017Customer Service Quality and LoyaltyDOI: 10.1080/20479700.2017.1390183

Evaluation of dry port implementation in Ghana

Open Access
2017Maritime Ports and LogisticsDOI: 10.1108/mabr-01-2017-0005

Total quality management practices in aquaculture companies: a case from Ghana

2017Quality and Supply ManagementDOI: 10.1108/tqm-03-2017-0027

Examining the effect of perceived service quality of health care delivery in Ghana on behavioural intentions of patients: The mediating role of customer satisfaction

2017Customer Service Quality and LoyaltyDOI: 10.1080/20479700.2017.1326703

SERVICE QUALITY IN PUBLIC SERVICE: A CASE OF GHANA NATIONAL SERVICE SCHEME

2017Customer Service Quality and Loyalty

Organizational Communication in Public Health Institutions

Open Access
2014Leadership and Management in OrganizationsDOI: 10.5539/ijbm.v9n11p179

Reverse Logistics Practices in Pharmaceutical Manufacturing Industry: Experiences from Ghana

2014Sustainable Supply Chain Management

Outbound Logistics Management in Manufacturing Companies in Ghana

Open Access
2014Quality and Supply Management

Information Systems and Accounting Practices in Ghanaian Public Institutions

Open Access
2014Financial Reporting and XBRL

Emerging trends of Electronic Banking in Ghana

Open Access
2013Digital Platforms and Economics
Academic Metrics
DepartmentDepartment of Supply Chain and Information Systems
Total Publications53
Research Themes23
Open Access Papers15

Department of Supply Chain and Information Systems

Kwame Nkrumah University of Science and Technology

View Department Directory