
Kwame Owusu Kwateng
The researcher investigates how information technology influences user behavior and system adoption in domains such as banking, healthcare, education, and supply chain management. They examine the role of technology in enhancing customer service quality, fostering loyalty, and driving sustainable practices, particularly in contexts where these technologies are crucial for performance and resilience.
Faculty Biography
Kwame OWUSU KWATENG (PhD) is an Associate Professor in the Department of Supply Chain and Information Systems at the KNUST School of Business (KSB), KNUST, Kumasi. Kwame exhibits expertise and research interests in Information Systems, Supply Chain Management, Sustainability and Entrepreneurship. As an academic and scholar, Owusu Kwateng has over a decade of teaching experience at the University, coupled with a rich research background. He has published over 50 research articles in reputable peer-reviewed international journals. His Google Scholar profile has a total of 42 research publications, an H-index of 20 and an i10 index of 34 with over 1700 citations. On ResearchGate, he has 32 research articles with an H-index of 11. As of 10th September 2025, Owusu Kwateng has a Research Interest Score of 695.7, 21,817 Publication Reads and 51 Recommendations on ResearchGate. In 2018, he received the Emerald Literati Award for Highly Recommended Paper. He serves as an ad hoc reviewer of several peer-reviewed journals.Currently, Owusu Kwateng is the Head of the Supply Chain and Information Systems Department and the Lead for the Academic Excellence Pillar on the Affordable Sustainability for Logistics Network in Ghana (ASONG) project at KNUST School of Business. He is also the external Examiner for the Department of Procurement and Supply Chain Management, School of Business, KNUST; SD Dombo University of Business and Integrated Development Studies (UBIDS); and the BSc Logistics and Supply Chain Management Programme, Faculty of Business Administration, Pentecost University, Accra. He is also the Chairman of the Research and Policy Committee and the Chief Examiner for the Chartered Institute of Logistics and Transport (CILT), Ghana. Owusu Kwateng once served as the Head of the Information Systems Section in the Department of Supply Chain and Information Systems and the Research Programmes Coordinator (KNUST School of Business). He was a Research Fellow at the Center for Applied Research and Innovation in Supply Chain-Africa (CARISCA) at KNUST. Owusu Kwateng has considerable boardroom experience which includes the following: Board Member of EVE Medical Foundation and Otumfuo Osei Tutu II Charity Foundation. Owusu Kwateng was a member of the team that secured a grant from the World Bank to set up the Regional Transport Research and Education Centre, Kumasi (TRECK), an African Centre of Excellence at KNUST. He also effectively participated in a project that sought to conduct a Business Survey in selected cities and towns in Ghana with sponsorship from the International Organization for Migration (IOM). He was a Resource Person for the Training of Young Entrepreneurs and Managers of Small and Medium Scale Enterprises (SMEs) on Entrepreneurship, Business Concept Development, and Business Plan Proposals, from which he had the opportunity to review over five hundred (500) Business Concepts and Business Plans. The programme was under the auspices of Technoserve Ghana. Again, Owusu Kwateng was a Resource Person and Panel Member for the training and selection of Interim Executives of the ONE DISTRICT ONE FACTORY (1D1F) ENABLE Youth Programme under the auspices of the Youth Enterprise Programme (YEP) and Ministry of Trade and Industry (MOTI). He also served as the liaison officer for Manhyia Palace on the Kumasi Job Fair Committee organized by the Ghanaian-German Center for Jobs, Migration, and Reintegration (GGC) in collaboration with Manhyia Palace. Owusu Kwateng has trained postgraduate and undergraduate students, mostly at the local level. He is a member of the Institute of Directors (IOD), Ghana, the Chartered Institute of Purchasing and Supply (CIPS), African Academy of Management, and a Chartered Member of the Institute of Logistics and Transport (CILT). He is currently mentoring some new faculty members at KNUST.
Customer Service Quality and Loyalty
Digital Marketing and Social Media
Digital Platforms and Economics
Digital Transformation in Industry
E-Government and Public Services
Economic and Business Development Strategies
Education, Leadership, and Health Research
Efficiency Analysis Using DEA
Financial Reporting and XBRL
Information and Cyber Security
Innovation and Knowledge Management
Innovation and Socioeconomic Development
Job Satisfaction and Organizational Behavior
Leadership and Management in Organizations
Maritime Ports and Logistics
Organizational and Employee Performance
Outsourcing and Supply Chain Management
Quality and Supply Management
Supply Chain Resilience and Risk Management
Sustainable Building Design and Assessment
Sustainable Supply Chain Management
Technology Adoption and User Behaviour
Vehicle emissions and performance
Reverse Logistics Practies in Pharmaceutical Manufacturing Industry: Experiences from Ghana
The pathways from digital financial literacy to sustained engagement with mobile financial services: a technology continuance theory perspective
Effect of logistics performance on transport environmental quality: Comparative insight from Sub-Saharan Africa and OECD markets
Open AccessDigital pathways to supply chain viability: exploring nice and must-to have practices in dynamic environment –insight from SEM and NCA
Circular Supply Chain Practices and Sustainable Performance: The Role of Supply Chain Ethical Leadership and Green Knowledge Sharing
Agri 4.0 and innovation performance in sub-saharan Africa: the mediating role of circular economy in agribusiness firms
Promoting sustainable end-of-life management and intelligence integration through supply chain digitalization: based on CB-SEM and NCA approaches
Unveiling the pathways to greening logistics: the interplay between supply chain pressures, green strategic alliance and corporate green culture
From supply chain to strategy: how ambidexterity fuels business model innovation
Green building practices: a literature review of barriers and solutions for sustainable development
Linking entrepreneurial competence and social value creation: mediated moderation effect of process innovation and adaptive capacity
Understanding green building practices adoption in the construction industry: an extension of institutional theory
Unpacking the nice-to-have and must-have antecedents and outcomes of supplier commitment
Green supply chain management practices: review, framework and future research directions
Open AccessDesign management capabilities and performance of small and medium-scale enterprises
Open AccessAdvancing Circular Economy Through Supply Chain Learning: A Multi-Moderator Analysis
Open AccessUnderstanding what, how and when green logistics practices influence carbon-neutral supply chain performance
Enhancing carbon neutral supply chain performance: can green logistics and pressure from supply chain stakeholders make any differences?
Transport sustainability – a bibliometric, systematic methodological review and future research opportunities
Open AccessGreen logistics practices: A bibliometric and systematic methodological review and future research opportunities
Humanitarian supply chain resilience: does organizational flexibility matter?
The mediation role of innovation in the relationship between total quality management and performance of small and medium scale enterprises
How Digital Transformation is Reshaping Supply Chains: from Networks to Ecosystems
Open AccessUnderstanding e-government services: integration of process virtualization theory and user resistance
The relationship between vendor managed inventory and operational performance
Open AccessA modified UTAUT2 for the study of telemedicine adoption
Can intercluster coordination mediate the relationship between supply chain flexibility and humanitarian supply chain performance?
E-Banking Continuance: An Integration of Network Externalities and Flow Theory
Integration of personality trait, motivation and UTAUT 2 to understand e-learning adoption in the era of COVID-19 pandemic
Open AccessEffect of corporate environmental strategies on firms’ competitiveness, the mediating role of supply chain collaboration
Enterprise risk management and information technology security in the financial sector
Can trust moderate the relationship between supplier–buyer relationship and supply chain sustainability?
Information technologies and seaport operational efficiency
Open AccessSupply chain performance in the power distribution sector
Hedonic and utilitarian perspective of mobile phones purchase intention
Paperless custom clearance and business supply chains
Open AccessSecurity behaviour of mobile financial service users
Empirical Analysis of Students’ Behavior Towards Advance Traveler Information Systems
Examining the efficiency of IT applications and bank performance
Adoption of health information systems: Health professionals perspective
Exploring the effect of online banking on bank performance using data envelopment analysis
The moderated mediation processes in firm-specific human capital development and task performance relationship
Acceptance and use of mobile banking: an application of UTAUT2
Service quality in public and private hospitals: A comparative study on patient satisfaction
Evaluation of dry port implementation in Ghana
Open AccessTotal quality management practices in aquaculture companies: a case from Ghana
Examining the effect of perceived service quality of health care delivery in Ghana on behavioural intentions of patients: The mediating role of customer satisfaction
SERVICE QUALITY IN PUBLIC SERVICE: A CASE OF GHANA NATIONAL SERVICE SCHEME
Organizational Communication in Public Health Institutions
Open AccessReverse Logistics Practices in Pharmaceutical Manufacturing Industry: Experiences from Ghana
Outbound Logistics Management in Manufacturing Companies in Ghana
Open AccessInformation Systems and Accounting Practices in Ghanaian Public Institutions
Open AccessEmerging trends of Electronic Banking in Ghana
Open AccessDepartment of Supply Chain and Information Systems
Kwame Nkrumah University of Science and Technology